Step-by-step guide for immigration procedures at Da Nang International Terminal

First-time travelers may feel unsure about the procedures involved in immigration. From understanding the process to navigating through the terminal, losing items, and dealing with the sometimes tricky language barrier, it can all be a bit overwhelming. To ensure the passengers’ journey is as smooth as possible, below is our detailed guide, addressing all the most common issues.

Step 1: Immigration

Upon landing at Da Nang International Terminal, passengers should follow signs for “Arrival – Ga đến” to reach the ground floor, where the immigration process will start. Here, prepare your passport, travel documents and join the queue. Below are some additional advices you can do in advance to facilitate the process: 

  • Remove your mask, hat, and sunglasses to clearly show your face.
  • Present your boarding pass, passport, and visa (if applicable).
  • Retrieve your stamped and confirmed entry passport.

Apart from conventional processes, our terminal also provides an Autogate system situated to the right of the immigration area to enhance the passenger experience. However, it’s important to note that presently, the Autogate service is exclusively accessible to Vietnamese citizens and does not extend to foreigners or overseas Vietnamese. We are working to expand this service to include a broader spectrum of passengers in the near future.

Once you complete step 1, you can move to the baggage claim area to collect luggage.

Step 2: Baggage claim

The baggage claim area is situated next to the immigration zone. There are four conveyor belts here. You can effortlessly identify the appropriate conveyor belt by the displayed flight information on the screen. Oversized items such as golf clubs, bicycles, and strollers are handled separately near conveyor belt number 4 to mitigate the risk of damage. You will find a special shelf for these items just a few steps away. 

For any issues with lost or damaged luggage during transportation, we advise passengers to contact the “Lost & Found” department for immediate assistance. Besides, if you are carrying items that necessitate a declaration, you should proceed to customs. You can also find some other services along the way, for example, SIM cards. For passengers requiring a SIM card, it is recommended to make the purchase right here to ensure seamless communication and internet access on mobile devices, as you cannot return to this area later on. 

Step 3: Customs

For passengers carrying cigarettes, alcohol, or high-value items, it is necessary to proceed to customs for a further process. Depending on the situation, you may be eligible for duty exemption, reduced duties, or be required to pay additional fees as per the regulations of Vietnamese law.

This marks the final step in the immigration procedure at Da Nang International Terminal. After that, it is time to enjoy your journey.

Step 4: Other services in Arrival Hall

To assist passengers with a smooth start and enrich their spare time while waiting for baggage, below are some other amenities and services:

  • Arrival Lounge: a comfortable resting space with sofas and refreshing beverages. It is located right next to the conveyor belt, so you can take advantage of this place to boost your energy while waiting for your luggage.
  • Lucky Cafe and Deli Coffee: a relaxing spot within the airport with a diverse menu. Their inviting atmosphere offers a refreshing pause amidst the excitement of your journey as well as the taste of Vietnam for those who love strong coffee. 
  • Currency Exchange: accepts various currencies such as US Dollar, Thai Baht, Singapore Dollar, Korean Won, Japanese Yen, Hong Kong Dollar, British Pound, Euro, Canadian Dollar, Australian Dollar, Swiss Franc, etc.
  • ATMs: located in the main hall on the ground floor and in Hall A on Level 2 for convenient financial transactions.
  • Information desk: a support service that helps passengers with everything: translating, interpreting.v.v..
  • Transportation: taxi service and bus system connecting directly to the city center, located at Gate 12.

Besides, Da Nang International Terminal has also prepared a digital guidebook to help passengers discover all the gems of the city, for example, iconic landmarks, cuisine, and recommended activities by locals, along with tips to make the most of your waiting time at the terminal. Just scan the QR code that appears along your way to our terminal; many surprises are awaited!

Last but not least, if you have any questions during this process or need to deal with unexpected issues, please contact the Passenger Support Team (PAT). They are always available at the information desk with the signature blue T-shirt. 

May your journey be smooth and pleasant!

———————

Da Nang International Terminal

Address: Da Nang International Airport, Hoa Thuan Tay ward, Hai Chau district, Da Nang city, Viet Nam

Phone: +84 (236) 381 7878 

Email: info@ahtcorp.vn 

Follow us to explore more!

Facebook: https://www.facebook.com/DanangInternationalTerminal    

Instagram: https://www.instagram.com/danang.internationalterminal    

Youtube: https://www.youtube.com/@dananginternationalterminal  

Digital Guidebook: https://explore.danangairportterminal.vn 

More Ideas

12 Instagram-worthy at Da Nang International Terminal

Da Nang International Terminal is not just a transit point between destinations; it’s also an exciting spot for testing passengers’ photography skills. Below are some Instagram-worthy spots you shouldn’t miss when visiting our terminal. Let’s check them out.

Learn More

Da Nang Food Guide: Don’t Miss Out on These Unique and Delicious Flavors

Da Nang is well-known not just for its beautiful sights but also for its delightful cuisine. With its remarkable and distinctive flavor, Danang food never fails to amaze visitors, especially those who are passionate about gastronomy. Are you wondering what famous Da Nang food and cuisines you should try during your trip? Look no further…

Learn More

CIP Orchid Lounge, the refined ambiance for business travel

Business travel may initially evoke excitement, but with frequent journeys, everything that passengers may need is just a tranquil setting for relaxation or diving into their unfinished thoughts. For this purpose, our CIP Orchid Lounges have been designed to provide all essential amenities in a timely and pleasant way, which ultimately enriches their pre-boarding time….

Learn More

24 hours in Hoi An Ancient Town: What to do and where to go

Hoi An, an ancient town nestled on the central coast of Vietnam, is a destination that attracts travelers from around the world due to its timeless charm.

Learn More

Top 3 destinations for romantic souls in Central Regions of Vietnam

The Central Region of Vietnam is a beautiful destination for high-quality, romantic experiences due to its wide range of hidden gems. Below are our top recommendations for those seeking a memorable vacation without the vibrancy of a major city.

Learn More

[For travel photographers] A photography journey through Da Nang

For those who travel the world to seek the allure of uncharted natural landscapes, architectural marvels, and vibrant lifestyles, Da Nang is always among the top-recommended destinations. In this lively city and its picturesque surroundings, every shutter click holds the potential to craft remarkable memories and stories.  Let us be your guide to lead you…

Learn More

Popular search:

Travel essentials/ Travel advisory